Orange closes its Spanish messaging service: what should you do?

As of September 5, 2025, Orange will shut down its email service for 17 domains, including orange.es in Spain. Users with addresses such as firstname.lastname@orange.es will no longer be able to access their inboxes, which will be permanently deleted. What exactly has Orange announced, what should you do, and what does this mean for email senders? Let’s break it down.

• Summary of the announcement
• Affected domains
• Impact on users
• Impact on email senders
• 4 key actions to take
• In short: What to remember from Orange’s announcement

Summary: End of Orange’s email service in Spain

“For technical reasons, we will no longer provide email services for accounts linked to several domains. If your email address belongs to one of these domains, it will be deactivated as of September 5, 2025.”

That’s the message Orange posted on its Spanish website. Users will no longer be able to send or receive messages, or log into their inboxes. All emails will be permanently deleted.
Users will retain access to their inboxes only until September 4, 2025.

Which domains are affected by the shutdown?

Here are the 17 domains affected by Orange’s decision:

• orange.es
• amena.com
• ctv.es
• ya.com
• wanadoo.es
• jet.es
• wanadooadsl.net
• mixmail.com
• jazzfree.com
• autocity.com
• eresmas.com
• eresmas.net
• rincondelvago.com
• chueca.com
• orangemail.es
• orangecorreo.es
• telepolis.com

This announcement only applies to users whose email address ends with one of the above domains.

What does it mean for Orange users?

The email service shutdown has significant consequences for long-time users—some accounts have existed for over 20 years. Here’s what it means:

• Total loss of access: from September 5, 2025, inboxes will be completely inaccessible—sending, receiving, or reading emails will be impossible.
• Permanent data deletion: emails, contacts, and attachments will be erased with no option for recovery.
• Risk to other services: if the email is used to access platforms (banking, social media, healthcare, etc.), password recovery and login will no longer be possible.
• No alternative service: users will not be able to retain their address or transfer the domain to another provider, even for a fee.
• No auto-reply: senders will not be notified that the email address is deactivated. Users must act in advance and notify their contacts manually.

Bottom line: users should back up their data and update their address on all platforms before September 5, 2025.

What does it mean for email senders?

If your database includes email addresses with any of the affected domains, don’t ignore the issue.

Email senders: 4 key actions to take following Orange Spain’s announcement

1. Assess if you target Spanish contacts—and how many
2. Analyze your database(s): check for any email addresses from the listed domains.
   You can use a data analysis tool for this.
3. Create a dedicated segment with affected contacts to inform them and offer a simple way to update their address.
   Be sure to highlight the benefits of staying subscribed to your emails.
4. As of September 4: Delete or unsubscribe* these email addresses from your lists

*If you wish to keep the statistics for these addresses for a while, we recommend unsubscribing instead of deleting.

Why should you remove these email addresses from your lists?

If email senders don’t take action, the consequences will be visible in their campaign results:

• These addresses will become hard bounces. A bounce is an email delivery error. A hard bounce means the address no longer exists.
• Hard bounces slow down email delivery
• They can trigger blacklisting
• Too many hard bounces damage your sender reputation

Don’t wait—take action now and prepare for the impact of Orange Spain’s decision.

Source: Ayuda Orange